| Social CRM, customer engagement, and next gen call centers | The Social Customer | |
| H2 tags : You Need To Know What’s Keeping Them Up At Night!; The Social Media Data Tsunami; Upcoming Webinar: The 2011 State of Community Management; Lessons Learned From The World’s Largest Dairy Store; Creating Scenarios About Your Social Buyer Persona; Conversations with Community Managers: Lauren Vargas (Radian6); Goals and Metrics – Measuring Customer Engagement on the Web; Social Media Insecurity? Try Our Maturity Model Prescription; Customer Service Tip: Offer Your Customers an Amenity; At a Glance: Key Metrics of Social Media Analytics; The Fallacy of the Organic Community; Having a Great Call-to-Action; It Doesn’t Matter What We Know, It’s What The Buyer Needs; The Curation Economy and The Three 3C’s of Information Commerce; Building Employee Communities; Who Leads the Social CRM Market? – An Analysis; Getting Qualified Twitter Followers; How to Say 'No' and Still Deliver Excellent Customer Service; Best Customers – Grow or Save First?; The Pain of Misalignment: Your Body Doesn’t Like It, Why Should Your Customers?; Customer loyalty — does anyone care?; When Customers Really Want To Buy–Perishable Demand!; Customer Service and Social Media: Is the “Like” Button a Disruptive Game Changer? |
| Last Update : | 08/August/2011 |
| Google PR : | 5 |
| Internal links : | 120 |
| External links : | 58 |
| Archive : | Check how did the site look in the past? |