Human-Computer Interaction Resource Network
| Call Center VoC Expert for First Call Resolution and Customer Retention | |
| Call Center VoC Expert for First Call Resolution and Customer Retention |
| Last Update : | 27/December/2011 |
| Google PR : | 3 |
| Internal links : | 86 |
| External links : | 6 |
| Archive : | Check how did the site look in the past? |
| Keyword | Occurrences | Percentage |
|---|---|---|
| fcr | 32 | 2.72% |
| call | 29 | 2.47% |
| sqm | 25 | 2.13% |
| csat | 25 | 2.13% |
| center | 16 | 1.36% |
| Keyword | Occurrences | Percentage |
|---|---|---|
| call center | 16 | 2.72% |
| fcr csat | 11 | 1.87% |
| out more | 8 | 1.36% |
| fcr and | 8 | 1.36% |
| find out | 8 | 1.36% |
| Keyword | Occurrences | Percentage |
|---|---|---|
| find out more | 8 | 2.04% |
| call center industry | 5 | 1.28% |
| world class call | 4 | 1.02% |
| fcr and csat | 4 | 1.02% |
| and customer retention | 4 | 1.02% |
| Site IP address : | 72.2.53.147 |
| Server type : | Microsoft-IIS/7.0 |
| Powered by : | ASP.NET |
| DNS 1 : | ns1.mydyndns.org |
| DNS 2 : | ns2.mydyndns.org |
| DNS 3 : | ns3.mydyndns.org |
| DNS 4 : | ns4.mydyndns.org |
| DNS 5 : | ns5.mydyndns.org |
| MX Domain 1 : | mail.global.frontbridge.com |
| Alexa rank : | 2,232,801 |
| Description : | There are 2,232,800 sites with a better three-month global Alexa traffic rank than Sqmgroup.com. The site has been online for more than twelve years. The site's visitors view an average of 2.9 unique pages per day. Almost all Sqmgroup.com's visitors are in the US, where it has attained a traffic rank of 641,779. About 38% of visits to it are bounces (one pageview only). |
| United States : | 100.0% |
| customer service call center best practices | 7.56% |
| sqm | 6.57% |
| sqm quality | 5.10% |
| canadian sqm | 4.65% |
| first call resolution | 4.34% |
| top performing call centers in 2011 | 3.95% |
| call center workshop | 3.72% |
| call and repeat | 3.45% |
| quality processing sqm | 3.36% |
| service quality measurement group | 3.27% |
| Quantcast rank : | 0 | Average US daily traffic : | 0 |
| Compete rank : | 551,588 |
| Average daily unique visitors : | 2,151 |
| MyWot rank : | 0 |
| Trustworthiness : | 83 |
| Vendor reliability : | 95 |
| Privacy : | 82 |
| Child safety : | 0 |
|
|
|
|
|
|